Both Shop My Stay plans start the same way: a Starter Kit ships to you and you set it up in an afternoon. Guests get help by scanning a sticker with their phone camera. They don't need an app, an account, or a sign-in. The difference is what happens when a guest has a question that a single how-to page doesn't answer.
Here's what you get with each plan, so you can choose the one that suits your rental.
What both plans include
Every property gets a Starter Kit, mailed in one envelope:
- A QR sticker sheet. Each sticker can be set up to open a how-to page for one item, such as the espresso machine, washer, or hot tub. The page shows your short host note, plus the manufacturer's video where one is available. A video stays hidden from guests until you've watched it and switched it on.
- A label sheet for the remotes, switches, and utilities guests ask about most.
- A review magnet for the fridge. It invites guests to leave a review in the app they booked with after checkout. It has no QR code and nothing that steers a rating.
- A setup card with step-by-step instructions for activating your stickers.
- A host magnet, in your first Starter Kit only. Its QR opens your dashboard and is meant for you, not guests.
Sticker 1 on the sheet becomes your property's Home guide QR when you claim the kit. Put it somewhere every guest passes, like the entry or the kitchen.
Both plans also include the host dashboard. It shows scan counts, your most-scanned items, and refill sticker sheets you can order any time.
Shop My Stay works alongside Airbnb, Vrbo, Booking.com, and direct bookings. There's nothing to connect to your listing, and guest-to-host conversations stay in the booking app.
What Kit + AI adds
Kit + AI Agent adds a guest chat for each property. When the agent is switched on, the Home guide QR opens a web chat where guests type questions in their own words. The chat replies in the language the guest writes in. You write your notes once, in whatever language you use, and you don't translate them.
The agent answers from what you've added for that home:
- Your property details and house rules
- Your items, how-to guides, and host notes
- Your restaurant picks
That covers questions like where the firewood is, which night the trash goes out, or where to eat nearby, as long as you've added the answer. If it doesn't know, it tells the guest to message you in the app they booked with. The question also shows up in your dashboard. It never asks guests for a phone number or email, and it never shows a door code.
Guests are told up front that they're chatting with an automated assistant, not you. You can preview the agent before guests see it. You choose when to turn it on, and until you do, the Home guide QR keeps working as a guide list.
Side by side
| Kit | Kit + AI Agent | |
|---|---|---|
| Starter Kit (stickers, labels, review magnet, setup card) | Yes | Yes |
| How-to page for each item (your note, plus a video you approve) | Yes | Yes |
| What the Home guide QR opens | A list of every how-to guide in the home, grouped by room | A guest chat about the home, once you switch it on |
| Answers from your house rules, notes, and local picks | No | Yes |
| Questions it couldn't answer, shown in your dashboard | No | Yes |
| Scan stats and host dashboard | Yes | Yes |
| First property | $19/mo or $190/yr | $29/mo or $290/yr |
| Each additional property | $12/mo or $120/yr | $19/mo or $190/yr |
Each property gets a Starter Kit. On monthly plans, it's a one-time $29 fee per property. On yearly plans, it's included. Yearly billing costs 10 times the monthly price, which works out to two months free. All your properties share one plan and one billing date. Your first kit also includes a host magnet.
Who each plan is for
Kit suits you if most guest questions are about how things work and your house rules already live in your listing and booking-app messages. The item stickers handle "how do I use this?", and the Home guide QR gives guests one place to browse every guide in the home.
Kit + AI suits you if you get the same late-night questions over and over, about things that aren't on any single appliance. Think firewood, trash day, parking, or where to get coffee. If you're willing to add those answers once, the agent can give them to every guest, in the language they write in.
You don't have to decide forever. You can move between Kit and Kit + AI Agent, or between monthly and yearly, from Manage billing in your dashboard. Upgrading to Kit + AI charges the difference for the rest of the current period today. Moving back to Kit, or from yearly to monthly, takes effect at your next renewal, so you keep what you've already paid for. A plan change applies to all the properties on your account.
Quick answers
Do guests need an app for either plan?
No. They scan with their phone camera and the page opens.
Does the Home guide QR do anything on Kit?
Yes. It opens a list of every how-to guide at the property, grouped by room. If you upgrade and switch the agent on, the same sticker starts opening the chat. There's nothing to re-stick.
Does the AI agent message guests or replace my booking-app inbox?
No. Guests start the chat by scanning. When the agent can't help, it points them back to messaging you in Airbnb, Vrbo, or Booking.com. You see the question in your dashboard.
Can I buy the kit without a plan?
No. The kit comes with your plan. It isn't sold on its own.
Can I start now?
Shop My Stay is opening to hosts from the waitlist. Join the Shop My Stay waitlist, and for product help, visit shopmystay.co/help.