The best guest information starts with questions people actually ask: How do I use this? Where does this go? What time do we need to leave?
Shop My Stay brings together item how-to pages and a master QR for the property. With the AI agent included and switched on, that master QR opens a chat that uses the information the host supplies. Otherwise, it opens a list of the property’s how-to guides. Guests do not need an app for either route.
Preparing that information is less about writing a long welcome book and more about checking the small facts that make a stay easier.
Build the appliance help first
Choose the items guests are most likely to need help with. Add a recognizable name, its room, and the brand and model when available. Check the exact model’s manufacturer guidance before writing operating directions.
Use Written steps for a short sequence, with one step per line. Use the separate host note for a brief detail specific to your home, such as where approved supplies are stored. Review any matched library instruction video before turning it on for guests.
Pine Hollow Cabin is a Shop My Stay demo property, with examples including an espresso machine, hot tub, and thermostat. Those examples show the kinds of items you can organize; they are not operating instructions for equipment at another property.
Add house facts for the AI agent
If you use the AI agent, its House info area lets you add the property information it should draw on. Useful topics include check-in and checkout, parking, house rules, trash and recycling, and emergency information.
Write complete, specific facts rather than leaving the agent to guess. For parking, describe the approved location. For checkout, give the confirmed time and the actual tasks guests are expected to complete. Keep these consistent with your listing and booking-platform instructions.
These entries supply information for answers in chat. Think about the questions you want answered, rather than designing a separate guest-facing page or menu for every topic.
Keep the public information safe to share
Anyone with a guide link or QR code may be able to open it. Do not put door codes, alarm codes, guest details, credentials, or other sensitive information in item instructions or guest-facing house information.
Share access details through your booking-platform process. For internet help, explain where guests should find the network details without copying passwords into general instructions. Keep essential arrival information available through your normal booking-platform guidance as well.
Your digital help should support the stay without exposing private information or becoming the only place guests can find something urgent.
Treat safety as its own review
Use the item safety notice for equipment that needs prominent warnings. Check every statement against manufacturer guidance and verified property rules, and keep required notices at the equipment too.
For house information, verify emergency contacts and the locations of relevant safety equipment. Avoid filling gaps with assumptions. If a fact is not confirmed, check it before making it available to guests.
Test ordinary questions before guests arrive
The AI agent dashboard includes Test your agent. Ask everyday questions in the words a guest might use, then compare the answers with the property’s actual instructions. Correct missing or conflicting facts in House info and test again.
Also scan the item stickers and master QR on your phone. Recheck after changing equipment, rules, or checkout arrangements. AI answers can be wrong; important information still needs host verification. When guests need you, direct them to message through the platform where they booked.
Want to prepare clearer help for your property? Join the Shop My Stay waitlist for updates.